AT&T Mexico Offers Video Bundle for Top-Ups

AT&T Mexico has recently launched a new offer in which all prepaid customers who top up by at least MXN 100.00 (US $4.63) will receive a free 7 GB data bundle for streaming video content. The bundle is advertised as being for use on YouTube, but it can also be used to access other platforms such as Netflix, Amazon Prime and HBO Go, albeit at 480p rather than HD quality. The promotion will run until 9 January 2020.

The U.S.-based operator added 668,000 Mexican prepaid customers from September 2018 to September 2019 to reach an overall customer base of 18.6 million, up 7.6 percent year on year.

Formed from the merger of operators Iusacell and Nextel under the aegis of the U.S. operator AT&T, AT&T Mexico has been in business for five years and during that time has come to control the majority of the country’s spectrum. The operator has achieved success in part by leveraging the close ties between Mexico and the U.S., offering customers on either side of the border advantageous deals on service and effectively unifying the two countries into one service area.

As Mexico is a developing market, there is strong support among customers for prepaid service, and AT&T has seen a significant uptake in that regard, with 668,000 new prepaid customers added over the past year, approximately. However, one issue with prepaid customers is that while they technically have the service, they may not be using it very much or even at all. Having the holders of AT&T SIMs not using those accounts is a problem that the operator seeks to remedy by incentivizing those subscribers to utilize the network.

Under the current offering, the incentive to spend at least MXN 100.00 is the gift of 7 GB of free data. That is a generous offer, in our view, especially given the fact that the amount of money in question is actually fairly modest. Promoting the data as being specifically for YouTube and then allowing it to be used for other streaming services is a clever approach, as it creates the feeling that the other uses are above and beyond expectations. Ordinarily, the lack of HD would be a distinct strike against this offering, but in context we do not think that it will be. These prepaid customers who make little use of their service are likely to be relatively undemanding in terms of image quality and will probably be thankful to have a free 7 GB of access to video streaming content.

If the offering proves persuasive, it should have the effect not only of stimulating spending on the part of the prepaid customer base but also of maximizing utilization of AT&T’s network, which is of course a desideratum for any mobile operator.

Tarifica is the global leader in monitoring and analyzing telecom pricing. Covering hundreds of operators in every region of the globe, Tarifica’s databases of mobile and fixed line data and voice tariffs are among the largest and most in-depth in the world. Tarifica is also a leading publisher of benchmark and other pricing reports, and its analysts are recognized authorities in the telecom industry, relied upon by operators and businesses worldwide for pricing insight and guidance.  

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Verizon Plans to Launch OTT Streaming Video Service by 2015

Speaking at Goldman Sachs’ Communacopia Conference, Lowell McAdam, CEO of U.S. mobile and fixed operator Verizon, stated that the company plans to introduce an OTT digital video service by mid-2015. The service will directly compete with the likes of Netflix, Hulu and Amazon’s Prime in the U. S.’ crowded streaming video field. Besides the impending entry of Verizon, this market is expected to become even more competitive in coming years, with both Sony and satellite provider DISH Network planning their own services.

The new entrants in the digital content sector are largely drawn by a desire to capture the business of cord-cutting millennial consumers, who have tended to rely on streaming options rather than purchasing cable service, as past generations had. As these younger consumers begin to make up an increasing proportion of heads of households, designing packages that meet their expectations will become more crucial. A major, and possibly imminent, effect of this shift in the industry will be the likely decline in “all-included” cable television packages. Currently in the U.S., most fixed line providers offer a bundle that includes broadband internet, land-line service and a TV package that can include upwards of 300 channels. The inflexibility of this arrangement has long drawn criticism from consumers, who often only watch a small percentage of the channels to which they are subscribed. While these complaints have long been lodged against cable operators to no avail, operators are now scrambling to react because consumers have found another avenue for instant video content—the internet. Of this changeover, McAdam said, “No one wants to have 300 channels on your wireless device. I think everyone understands that it will go à la carte. The question is what this transition will look like.”

Despite the many competitors it will face, Verizon has several built-in advantages that could lead to success in this emerging field. First, the company already provides internet, TV and/or land-line service to 70 million US households. As such, it has the billing, customer service and marketing infrastructure in place to successfully roll out a new service on a broad scale. Second, and more important, Verizon can likely secure the digital distribution rights to some of the most valuable properties that have thus far eluded the likes of Netflix—live content, particularly sports. Even Netflix’s most recent deal with Fox (one of the major U.S. networks), has a one-year delay before the network’s content is available for streaming, with the service acting as an alternative to or an augmentation of the traditional syndication structure. Through its current cable television offerings, Verizon has in place the relationships with networks and the resources to expand distribution to its new OTT service. The greatest challenge to the operator in this field may be adapting culturally to the expectation of rapid change; companies like Netflix are constantly adjusting their offerings based on customer data. If Verizon is able to clear this hurdle, it will be well positioned to thrive on the frontier of content distribution.

The above item appeared in a recent issue of The Tarifica Alert, a weekly resource that analyzes noteworthy developments in the telecoms industry from around the world. To access all of the latest articles and issues:  http://www.tarifica.com/TarificaAlert.aspx