African Telcoms: Users Value Content as Much as Cost When Choosing Devices

Panelists from TECNO, Millicom, Airtel Africa and Mozilla, who spoke at the 17th annual AfricaCom conference that was held in Cape Town, South Africa on 11 November through 13 November, said that mobile device purchasers in Africa prefer getting the best value for their money over getting the least expensive handset. The panel members made these comments as they discussed how to encourage a greater pan-African uptake of smartphones. According to Millicom’s commercial director for Africa, Paul Martinez, available content is a crucial element for customers. He also said that users need to be educated about data and what they can achieve with smartphones.

Mobile phone adoption has been quickly outpacing income growth in many African countries. At the end of 2013, 65 percent of households in 23 countries in sub-Saharan Africa had at least one mobile phone. After Asia, the region is the second-largest mobile technology market, and it has potential for a lot more growth. The GSMA forecasts that mobile users in sub-Saharan Africa will reach 346 million by 2017. Mobile phone technology has transformed the lives of many Africans with everything from farming to banking. It is a major factor in driving economic growth in many African nations and has aided in the development of a burgeoning middle class in some countries.

In recent times as many MNOs have been upgrading their infrastructure to enable 3G/4G service, smartphones are slowly replacing lower-end feature phones, and this process could speed up if users became more aware of what can be done with data when infrastructures have been upgraded. We have written about several mobile operators in Africa bundling social media apps with plans in order to give subscribers a taste of data use and possibly upsell them packages with larger allowances. We have also written about bundling desired content services with plans as a way to increase sales. In many of these developing nations, it is important that local content be included that is tailored to the needs of its customers. Mobile operators, in a market such as Africa, should seriously consider the panel’s overall statement that operators as well as manufacturers need to play a role in getting more people to use data-enabled devices, as inexpensive smartphones begin to enter the market. It is important for operators not to put the cart before the horse; data plans will not sell if devices cannot support them.

“Although the African continent is one of the fastest growing in terms of mobile technology, and it boasts a number of fast-growing economies, many Africans still live below globally-recognized poverty levels. So even though mobile phones are connecting individuals across urban/rural and rich/poor divides, certain users are very cost-conscious, and their handset and plan purchases reflect this, with many subscribers buying multiple SIM cards to be shared among family members. While it is true that the functionality of data with lower-end smartphones will hook some African users on these devices and larger data plans, economic status will still play a major role in customer choices.”

Kamely Hayes,

Managing Editor,

The Tarifica Alert

The above item appeared in a recent issue of The Tarifica Alert, a weekly resource that analyzes noteworthy developments in the telecoms industry from around the world. To access all of the latest articles and issues or to speak with the research team: http://www.tarifica.com/contactus.aspx

Viettel Announces US $1 Billion 3G Investment in Tanzania

During a visit from Tanzanian president Jakaya Mrisho Kikwete to its Vietnamese headquarters, multinational operator Viettel committed to investing US $1 billion to build a 3G network in Tanzania. Viettel won a license to operate in Tanzania in early October, and one of the conditions was connecting the country’s expansive rural areas with mobile service. On awarding the license, Tanzanian deputy communication, science and technology minster January Makamba stated, “They will roll out broadband through fibre-optic cable to rural Tanzania.”  In announcing this sizable investment so soon after winning the license, Viettel appears to be preparing to make good on this commitment.

The strategy stands in contrast to the path Viettel pursued when it expanded into Peru, where a significant amount of time elapsed between acquiring the license and rolling out the network infrastructure. Viettel’s urgency is likely driven by the crowding of the Tanzanian market—there are already four sizable players, all of which are owned in part by major international telecom players—Bharti Airtel, Tigo (part of Millicom), Vodacom Tanzania and Zantel (part of Etisalat), as well as three smaller operators. Even given this volume of competition, there are still significant opportunities in Tanzania; only 64 percent of the country’s 49.25 million citizens have mobile service. Given the rapid uptake of mobile service in developing economies, however, it is unlikely that the penetration rate will stay this low for long.

In the future, there will likely come a point where some market consolidation is needed—we have seen numerous examples of the unsustainability of markets with five operators—however, with many Tanzanians still unconnected and significant opportunities existing to upsell others to higher-cost service packages, this type of M&A activity does not appear imminent. While Viettel may be getting a late start compared to its competition, it would be foolish to count it out, since the company has significant experience building and marketing mobile service in emerging economies from its operations in eight other markets across Southeast Asia, Africa and Latin America.

“With telcos in Europe and North America appearing locked in a constant cycle of increasing infrastructure costs and declining ARPU, companies like Viettel and Millicom, which have significant and expanding operations that are exclusively in emerging markets, could be poised to become among the most important international mobile players in the near future. Not only do the countries they operate in have much more room for growth, their success in these rapidly shifting and diverse markets has required operational flexibility and institutional creativity. This cultural difference has enabled these companies to capitalize on new revenue streams—like mobile money—much faster than many of the established telecom heavyweights.”

Jamie Davella,

Research Analyst at Tarifica

The above item appeared in a recent issue of The Tarifica Alert, a weekly resource that analyzes noteworthy developments in the telecoms industry from around the world. To access all of the latest articles and issues:  http://www.tarifica.com/TarificaAlert.aspx

Tanzanian MNOs Enable Cross- Network Mobile Money

In a joint press release, three Tanzanian MNOs announced that their mobile money services, Airtel Money, Tigo Pesa and EzyPesa (offered by Zantel), will be fully interoperable by the end of June. While there have been other examples outside the continent, notably in Sri Lanka, this announcement marks the first instance of mobile money interoperability in Africa. Hans-Holger Albrecht, president and CEO of Millicom (Tigo’s parent company), stated, “With this agreement we can help make Tanzania a global pioneer in digital financial inclusion. Interoperability will be a catalyst for growth in the mobile money sector and is long overdue.” Helping to facilitate the agreement were the Bank of Tanzania, the Bill and Melinda Gates Foundation and the International Finance Corporation (an arm of the World Bank). Notably absent from the deal was Vodafone’s Tanzanian subsidiary Vodacom. Regarding this absence, Diego Gutierrez, general manager for Tigo Tanzania, stated, “There has been a commitment at group level including Vodafone to pursue interoperability.” He continued, “The conversations with Airtel and Zantel have moved quite fast but I think eventually everyone is going to be integrated.”

The willingness of three MNOs to come together and make a deal on mobile money is likely driven, in part, by their observations of the mobile market in Kenya, Tanzania’s neighbor to the north. There, Safaricom Kenya (in which Vodafone owns a 40 percent stake, making Vodacom’s absence from the initial deal in Tanzania probably not coincidental) has achieved a dominant position in the mobile money marketplace. Safaricom’s M-Pesa system is used in 98 percent of mobile money transactions in Kenya, with nearly a third of the nation’s total GDP flowing through it. The system is used for school fees, utility bills, money transfers and sometimes even to pay salaries. The near-universal acceptance of M-Pesa has prevented other mobile money platforms from gaining traction, and Safaricom has leveraged this position to expand its market share for more traditional mobile services.

Clearly, Tanzanian operators have every incentive to prevent this situation from being replicated in their country, and we believe that this program is a strong move toward that goal. The success of mobile money is predominantly driven by two factors—ease of use and the number of businesses and individuals that accept it as a viable cash alternative. While this program removes the possibility that any of these operators will be able to achieve the degree of dominance (and all the associated benefits) that Safaricom has in Kenya, it will likely expand the reach of mobile money in Tanzania, thereby increasing revenues for all stakeholders.

The above item appeared in a recent issue of The Tarifica Alert, a weekly resource that analyzes noteworthy developments in the telecoms industry from around the world. To access all of the latest articles and issues:  http://www.tarifica.com/TarificaAlert.aspx

Mobile Money Poised to Reach Critical Mass

 Three recent developments signal that mobile money may be on the verge of crossing the size-and-scale threshold where it can provide both increased convenience and security from theft to the unbanked around the world and distinct and significant revenue streams for operators.

First, Bharti Airtel and MTN announced a deal allowing convenient and affordable money transfer between their customers in Ivory Coast and Burkina Faso. This is the first cross-border mobile-to-mobile remittance service in West Africa. MTN spokesman Pieter Verkade stated, “MTN has reached a great level of adoption of Mobile Money in Ivory Coast, and Airtel has done the same in Burkina Faso. With a sizable community of Bukinable  working in Ivory Coast and sending money back to their home country, the partnership will greatly enhance the Mobile Money service for both countries.” Global remittance payments—an area where mobile money has yet to take off—are estimated at US $534 billion per year; if mobile operators can tap into even a moderate proportion of that, it could prove a significant new source of revenue.

Second, French multinational operator Orange announced that its mobile money network had received its 10 millionth customer. Orange rolled out its mobile money service in 2008, and since then it has become available in 13 African and Middle Eastern countries. In 2013, over US $3 billion passed through the service. While it is not the largest mobile money network (MTN has 14.8 million users in 14 countries), this news demonstrates that mobile money is a focus point for large global operators, which have the ability to make it a truly functional payment form, in the way that users of VISA, MasterCard, or American Express have come to expect.

Third, Qatari operator Ooredoo announced that it joined the Groupe Speciale Mobile Association’s (GSMA) Mobile Money Interoperability program. This program focuses on helping operators launch and scale interoperable mobile money services through the sharing of best practices and provides regulatory support. Its members represent 582 million mobile connections across 48 Middle Eastern and African countries and include Bharti Airtel, Etisalat, Millicom, MTN, Orange, STC, Vodafone and Zain.

While none of these items by itself represents a major leap forward for mobile money, collectively they are signs that the platform is picking up the backers and scale needed to reach launch velocity in emerging markets—that is, the point at which it becomes so widespread that the conveniences of having and using mobile money outweigh any difficulties associated with it. There are still many challenges to the adoption and success of mobile money, but it appears to have momentum on its side.

 

The above item appeared in a recent issue of The Tarifica Alert, a weekly resource that analyzes noteworthy developments in the telecoms industry from around the world. To access all of the latest articles and issues:  http://www.tarifica.com/TarificaAlert.aspx