Businesses Track Goods in Real-Time

Canadian operator Rogers for Business and Roambee, an on-demand logistics visibility company, have entered into a strategic collaboration to provide businesses in Canada with real-time monitoring for shipments and assets. With Covid-19 continuing to have an impact on the shipment of goods across borders, this collaboration uses IoT technologies to give businesses greater ability to view and monitor their goods and assets and more control over their supply chains.

Roambee’s platform provides businesses with insights into their supply chain with the ability to track their goods in real-time, detect security breaches and enable the recovery of missing or stolen assets and goods. Businesses will also be able to monitor inventory levels to eliminate shortages and excess goods.

With this announcement, Rogers said it continues to meet the needs of Canadian businesses and municipalities and expand its portfolio of IoT products, from vehicles and operations to networks and civic engagement.

As the pandemic continues and its impact on businesses deepens, Rogers’ business division has worked with a technology partner to offer something that is truly value-added. While we have written rather extensively lately about the effect of Covid-19 on consumers’ relationships to mobile services and their providers, the pandemic has affected large enterprises in a particular way that can be addressed: It has reduced the number of employees that can be working on-site and therefore made it more difficult for companies not only to manufacture goods but also to observe and control those that they do manufacture after they leave the factory.

When it comes to shipments, supply chains and control systems (for example, cold chains for the food and pharmaceutical industries), IoT is excellently well adapted to give managers the powers of visibility and control. With personnel reduced by the pandemic’s strictures, enhanced use of IoT will allow companies to keep track of shipment, inventory, and supply chains in both directions, in real time. It is particularly appropriate for a mobile operator such as Rogers Business to offer these services, as it not only provides the required connectivity but also has pre-existing relationships with the enterprise customers. From the customer point of view, Rogers is an entity they can trust, and from the technology partner’s point of view, Rogers is well positioned to bring Roambee’s platform to a larger group of clients than otherwise would be possible. From Rogers’ point of view, the offering is an opportunity to derive revenue while helping businesses through the difficult times of the pandemic.

Tarifica is a global SaaS company and a market leader in the real-time collection, analysis and delivery of telecom plan and pricing data worldwide. Through a mix of AI, modeling and market expertise, Tarifica tracks hundreds of thousands of plan and pricing data points daily. No other company tracks more. Tarifica's mission is to continuously convert data into the dynamic intelligence that fuels opportunities for its clients, the world's leading operators, regulators and consultants.
Learn more about Tarifica at www.tarifica.com.

Rogers All-Canadian Customer Service Team

Canadian operator Rogers Communications has said that all of its customer service team members across all brands are now based in Canada. This follows the company’s announcement earlier in June that it is hiring for 350 jobs at its new customer solutions centre in Kelowna, B.C. In June, Rogers completed the transition of 150 remaining customer service positions to Canada, with new jobs created with partners across Ontario, Quebec and New Brunswick. With its entire 7,000-strong customer service team now based in Canada, every phone call or online chat with Rogers or its brands Fido or Chatr is answered by a customer solution specialist on Canadian soil. This investment is part of a comprehensive multi-year program to improve the Rogers customer experience. Having 100 percent of a customer service team located domestically may seem like mere nationalism, but there is much more to it, especially during the pandemic. First, for Rogers to have its entire team based in Canada eliminates the difficulties that often arise from language and cultural barriers. Customers will most likely experience easier conversations and interactions with operator agents, which will increase customer comfort, satisfaction and, by extension, loyalty and retention. Second, consolidating the customer service force in Canada gives Rogers greater knowledge of and control over the conditions under which the force is working. This is particularly relevant during the pandemic, in that conditions affecting workers in other countries could put Rogers at a disadvantage if it had not brought all its customer service jobs back home. Canada is in a very good position with regard to Covid-19 rates, compared to most other nations, so this move is well-timed. Finally, and related to the above point, thanks to its Canadian-based operations Rogers has been able to rapidly move its 7,000 customer service center agents to working from home, thus keeping the workers safe while maintaining maximum support for customers. Tarifica is a global SaaS company and a market leader in the real-time collection, analysis and delivery of telecom plan and pricing data worldwide. Through a mix of AI, modeling and market expertise, Tarifica tracks hundreds of thousands of plan and pricing data points daily. No other company tracks more. Tarifica's mission is to continuously convert data into the dynamic intelligence that fuels opportunities for its clients, the world's leading operators, regulators and consultants.  Learn more about Tarifica at www.tarifica.com.