A Selection of Pet Peeves from Mobile Phone Users

• "I want plans that can be customized"
• "I want a better data plan"
• "I want a good roaming plan"
• "I want better plan flexibility"
• "I want a shorter contract length"
• "We need cheaper, quality smartphones"
• "I want to be able to upgrade whenever I want"
• "I want a good data bundle"
• "There's too much time to wait when I need to upgrade"
• "I would like better coverage"
• "I'd like to be informed about my data usage"
• "I'd like a better data plan"
• "I'd like to be able to hold calls."
• "I want to unlock my SIM card for domestic use after my contract expires"
• "Data packs are too expensive"
• "The spectrum used is unable to penetrate buildings"
• "Terrible customer service"
• "It's difficult to monitor my data usage"
• "Don't like the 12 month permanency"
• "I hate waiting 2 years for an upgrade"
• “Dislike roaming charges”
• “I don’t like being disconnected from the internet”
• “I hate a fluctuating network”
• “My internet speed is too slow”
• “I’d like to bundle my land-line, cable and mobile into one bill”
• “I want a prepaid plan with device options”
• “There’s very little data at 3 Gigabytes”
• “I don’t like the taxes and roaming charges”
• “I want apps that work on Android, iPhone and Windows just the same”
• “Insurance is too expensive”
• “I want a better choice of servers”
• “I want to know if my service is throttled”
• “I want coverage reliability”
• “I do not like the trade in rules”
• “I think the voice quality is not good”
• “I don’t like the pre-installed apps”
• “I want a faster network”
• “I want better security”
• “I want a better selection of phones”
• “ I don’t like contracts”

Source: Tarifica’s 2014 Global Survey of Mobile Users